A customer‐oriented service‐enhancement system for the public sector

Autor:	Chen, Chi‐Kuang, Yu, Chang‐Hsi, Yang, Shiow‐Jiuan, Chang, Hsiu‐Chen
Zdroj:	Managing Service Quality: An International Journal, 2004, Vol. 14, Issue 5, pp. 414-425.
Databáze:	Emerald Insight
Externí odkaz:	http://www.emeraldinsight.com/doi/10.1108/09604520410558010 Zobrazit plný text záznamu