Customer satisfaction using QFD: an e‐banking case

Autor:	González, Marvin E., Quesada, Gioconda, Picado, Federico, Eckelman, Carl A.
Zdroj:	Managing Service Quality: An International Journal, 2004, Vol. 14, Issue 4, pp. 317-330.
Databáze:	Emerald Insight
Externí odkaz:	http://www.emeraldinsight.com/doi/10.1108/09604520410546851 Zobrazit plný text záznamu