A systems approach to performance measurement in hospitality

Autor:	Southern, Geoff
Zdroj:	International Journal of Contemporary Hospitality Management, 1999, Vol. 11, Issue 7, pp. 366-376.
Databáze:	Emerald Insight
Externí odkaz:	http://www.emeraldinsight.com/doi/10.1108/09596119910293277 Zobrazit plný text záznamu