Quality perceptions in the financial services sector : The potential impact of internal marketing

Autor:	Boshoff, Christo, Tait, Madéle
Zdroj:	International Journal of Service Industry Management, 1996, Vol. 7, Issue 5, pp. 5-31.
Databáze:	Emerald Insight
Externí odkaz:	http://www.emeraldinsight.com/doi/10.1108/09564239610149939 Zobrazit plný text záznamu