A model for strategic repositioning of service processes

Autor:	Tinnilä, Markku, Vepsäläinen, Ari P.J.
Zdroj:	International Journal of Service Industry Management, 1995, Vol. 6, Issue 4, pp. 57-80.
Databáze:	Emerald Insight
Externí odkaz:	http://www.emeraldinsight.com/doi/10.1108/09564239510096902 Zobrazit plný text záznamu