Customer orientation and future market focus in NSD

Autor:	Hillebrand, Bas, Kemp, Ron G.M., Nijssen, Edwin J.
Zdroj:	Journal of Service Management, 2011, Vol. 22, Issue 1, pp. 67-84.
Databáze:	Emerald Insight
Externí odkaz:	http://www.emeraldinsight.com/doi/10.1108/09564231111106929 Zobrazit plný text záznamu