Management of sales advisers and service climate: an experiment

Autor:	Poujol, Juliet F.
Zdroj:	Journal of Service Management, 2009, Vol. 20, Issue 3, pp. 274-289.
Databáze:	Emerald Insight
Externí odkaz:	http://www.emeraldinsight.com/doi/10.1108/09564230910964390 Zobrazit plný text záznamu