Customer confidence: the development of a “pre‐experience” concept

Autor:	Flanagan, Paul, Johnston, Robert, Talbot, Derek
Zdroj:	International Journal of Service Industry Management, 2005, Vol. 16, Issue 4, pp. 373-384.
Databáze:	Emerald Insight
Externí odkaz:	http://www.emeraldinsight.com/doi/10.1108/09564230510614013 Zobrazit plný text záznamu