Service failures away from home: benefits in intercultural service encounters

Autor:	Warden, Clyde A., Liu, Tsung‐Chi, Huang, Chi‐Tsun, Lee, Chi‐Hsun
Zdroj:	International Journal of Service Industry Management, 2003, Vol. 14, Issue 4, pp. 436-456.
Databáze:	Emerald Insight
Externí odkaz:	http://www.emeraldinsight.com/doi/10.1108/09564230310489268 Zobrazit plný text záznamu