Service failures away from home: benefits in intercultural service encounters
Autor: | Warden, Clyde A., Liu, Tsung‐Chi, Huang, Chi‐Tsun, Lee, Chi‐Hsun |
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Zdroj: | International Journal of Service Industry Management, 2003, Vol. 14, Issue 4, pp. 436-456. |
Databáze: | Emerald Insight |
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