Patient satisfaction with medical encounters – a cross‐cultural perspective

Autor:	Frazer Winsted, Kathryn
Zdroj:	International Journal of Service Industry Management, 2000, Vol. 11, Issue 5, pp. 399-421.
Databáze:	Emerald Insight
Externí odkaz:	http://www.emeraldinsight.com/doi/10.1108/09564230010360137 Zobrazit plný text záznamu