Using consumer feedback to improve services

Autor:	Spencer, Alison
Zdroj:	International Journal of Health Care Quality Assurance, 1996, Vol. 9, Issue 1, pp. 29-33.
Databáze:	Emerald Insight
Externí odkaz:	http://www.emeraldinsight.com/doi/10.1108/09526869610109134 Zobrazit plný text záznamu