Patient, staff and physician satisfaction: a new model, instrument and their implications

Autor:	York, Anne S., McCarthy, Kim A.
Zdroj:	International Journal of Health Care Quality Assurance, 2011, Vol. 24, Issue 2, pp. 178-191.
Databáze:	Emerald Insight
Externí odkaz:	http://www.emeraldinsight.com/doi/10.1108/09526861111105121 Zobrazit plný text záznamu