Emotional predictors of consumer's satisfaction with healthcare public services

Autor:	Vinagre, Helena, Neves, José
Zdroj:	International Journal of Health Care Quality Assurance, 2010, Vol. 23, Issue 2, pp. 209-227.
Databáze:	Emerald Insight
Externí odkaz:	http://www.emeraldinsight.com/doi/10.1108/09526861011017111 Zobrazit plný text záznamu