Benchmarking and performance measurement in public sectors : Towards learning for agency effectiveness

Autor:	Kouzmin, Alexander, Löffler, Elke, Klages, Helmut, Korac‐Kakabadse, Nada
Zdroj:	International Journal of Public Sector Management, 1999, Vol. 12, Issue 2, pp. 121-144.
Databáze:	Emerald Insight
Externí odkaz:	http://www.emeraldinsight.com/doi/10.1108/09513559910263462 Zobrazit plný text záznamu