Managing customer misbehavior: challenges and strategies

Autor:	Lloyd C. Harris, Kate Daunt
Zdroj:	Journal of Services Marketing, 2013, Vol. 27, Issue 4, pp. 281-293.
Databáze:	Emerald Insight
Externí odkaz:	http://www.emeraldinsight.com/doi/10.1108/08876041311330762 Zobrazit plný text záznamu