Spirals of distrust vs spirals of trust in retail customer service: consumers as victims or allies
| Autor: | Friend, Lorraine A., Costley, Carolyn L., Brown, Charis |
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| Přispěvatelé: | Harris, Lloyd, Russell‐Bennett, Rebekah |
| Zdroj: | Journal of Services Marketing, 2010, Vol. 24, Issue 6, pp. 458-467. |
| Databáze: | Emerald Insight |
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