An examination of the effects of service quality and satisfaction on customers' behavioral intentions in e‐shopping

Autor:	Gounaris, Spiros, Dimitriadis, Sergios, Stathakopoulos, Vlasis
Zdroj:	Journal of Services Marketing, 2010, Vol. 24, Issue 2, pp. 142-156.
Databáze:	Emerald Insight
Externí odkaz:	http://www.emeraldinsight.com/doi/10.1108/08876041011031118 Zobrazit plný text záznamu