Call center employee personality factors and service performance
| Autor: | Sawyerr, Olukemi O., Srinivas, Shanthi, Wang, Sijun |
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| Přispěvatelé: | Mukherjee, Avinandan, Malhotra, Neeru |
| Zdroj: | Journal of Services Marketing, 2009, Vol. 23, Issue 5, pp. 301-317. |
| Databáze: | Emerald Insight |
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