Service quality and satisfaction: an international comparison of professional services perceptions
| Autor: | Ueltschy, Linda C., Laroche, Michel, Eggert, Axel, Bindl, Uta |
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| Přispěvatelé: | Java, Raj G. |
| Zdroj: | Journal of Services Marketing, 2007, Vol. 21, Issue 6, pp. 410-423. |
| Databáze: | Emerald Insight |
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