Trading places redux: employees as customers, customers as employees

Autor:	Bowers, Michael R., Martin, Charles L.
Zdroj:	Journal of Services Marketing, 2007, Vol. 21, Issue 2, pp. 88-98.
Databáze:	Emerald Insight
Externí odkaz:	http://www.emeraldinsight.com/doi/10.1108/08876040710737859 Zobrazit plný text záznamu