Online service failure, consumer attributions and expectations

Autor:	Harris, Katherine E., Mohr, Lois A., Bernhardt, Kenneth L.
Zdroj:	Journal of Services Marketing, 2006, Vol. 20, Issue 7, pp. 453-458.
Databáze:	Emerald Insight
Externí odkaz:	http://www.emeraldinsight.com/doi/10.1108/08876040610704883 Zobrazit plný text záznamu