Stated‐importance versus derived‐importance customer satisfaction measurement

Autor:	Chu, Ray
Zdroj:	Journal of Services Marketing, 2002, Vol. 16, Issue 4, pp. 285-301.
Databáze:	Emerald Insight
Externí odkaz:	http://www.emeraldinsight.com/doi/10.1108/08876040210433202 Zobrazit plný text záznamu