Improving service firm performance
| Autor: | Gray, Brendan J., Matear, Sheelagh, Matheson, Philip K. |
|---|---|
| Zdroj: | Journal of Services Marketing, 2002, Vol. 16, Issue 3, pp. 186-200. |
| Databáze: | Emerald Insight |
| Externí odkaz: |
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| Autor: | Gray, Brendan J., Matear, Sheelagh, Matheson, Philip K. |
|---|---|
| Zdroj: | Journal of Services Marketing, 2002, Vol. 16, Issue 3, pp. 186-200. |
| Databáze: | Emerald Insight |
| Externí odkaz: |
|