Relationships between SERVQUAL dimensions and organizational performance in the case of a business‐to‐business service

Autor:	Mehta, Subhash C., Durvasula, Srinivas
Zdroj:	Journal of Business & Industrial Marketing, 1998, Vol. 13, Issue 1, pp. 40-53.
Databáze:	Emerald Insight
Externí odkaz:	http://www.emeraldinsight.com/doi/10.1108/08858629810206232 Zobrazit plný text záznamu