Managing customer channel usage in the Australian banking sector

Autor:	Ramsay, Jason, Smith, Malcolm
Zdroj:	Managerial Auditing Journal, 1999, Vol. 14, Issue 7, pp. 329-338.
Databáze:	Emerald Insight
Externí odkaz:	http://www.emeraldinsight.com/doi/10.1108/02686909910289812 Zobrazit plný text záznamu