Total quality management contrasts in manufacturing and service industries

Autor:	Huq, Ziaul, Stolen, Justin D.
Zdroj:	International Journal of Quality & Reliability Management, 1998, Vol. 15, Issue 2, pp. 138-161.
Databáze:	Emerald Insight
Externí odkaz:	http://www.emeraldinsight.com/doi/10.1108/02656719810204757 Zobrazit plný text záznamu