Perceived service quality in fast‐food restaurants: empirical evidence from China

Autor:	Qin, Hong, Prybutok, Victor R., Zhao, Qilan
Zdroj:	International Journal of Quality & Reliability Management, 2010, Vol. 27, Issue 4, pp. 424-437.
Databáze:	Emerald Insight
Externí odkaz:	http://www.emeraldinsight.com/doi/10.1108/02656711011035129 Zobrazit plný text záznamu