The use of quality management tools and techniques: a study of application in everyday situations

Autor:	Bamford, David R., Greatbanks, Richard W.
Zdroj:	International Journal of Quality & Reliability Management, 2005, Vol. 22, Issue 4, pp. 376-392.
Databáze:	Emerald Insight
Externí odkaz:	http://www.emeraldinsight.com/doi/10.1108/02656710510591219 Zobrazit plný text záznamu