Investigating organizational quality management maturity: an instrument validation study

Autor:	Patti, Anthony L., Hartman, Sandra J., Fok, Lillian Y.
Zdroj:	International Journal of Quality & Reliability Management, 2001, Vol. 18, Issue 9, pp. 882-899.
Databáze:	Emerald Insight
Externí odkaz:	http://www.emeraldinsight.com/doi/10.1108/02656710110407091 Zobrazit plný text záznamu