The mediating effects of brand music and waiting time updates on customers' satisfaction with a telephone service when put on‐hold
| Autor: | Peevers, G., McInnes, F., Morton, H., Matthews, A., Jack, M.A. |
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| Zdroj: | International Journal of Bank Marketing, 2009, Vol. 27, Issue 3, pp. 202-217. |
| Databáze: | Emerald Insight |
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