SME banking loyalty (and disloyalty): a qualitative study in Hong Kong

Autor:	Lam, Regan, Burton, Suzan
Zdroj:	International Journal of Bank Marketing, 2006, Vol. 24, Issue 1, pp. 37-52.
Databáze:	Emerald Insight
Externí odkaz:	http://www.emeraldinsight.com/doi/10.1108/02652320610642335 Zobrazit plný text záznamu