ASK: a virtual enquiry desk – a case study

Autor:	Beard, Jill, Bottomley, Neil, Geeson, Rachel, Spencer, Stuart
Zdroj:	The Electronic Library, 2003, Vol. 21, Issue 6, pp. 601-608.
Databáze:	Emerald Insight
Externí odkaz:	http://www.emeraldinsight.com/doi/10.1108/02640470310509162 Zobrazit plný text záznamu