A comparison study of customer satisfaction between the UPS and FedEx : An empirical study among university customers
| Autor: | Li, Bingguang, Riley, Michael W., Lin, Binshan, Qi, Ershi |
|---|---|
| Zdroj: | Industrial Management & Data Systems, 2006, Vol. 106, Issue 2, pp. 182-199. |
| Databáze: | Emerald Insight |
| Externí odkaz: |
|