Autor:	de Koster, M.B.M., Balk, B.M., van Nus, W.T.I.
Zdroj:	International Journal of Operations & Production Management, 2009, Vol. 29, Issue 11, pp. 1140-1155.
Databáze:	Emerald Insight
Externí odkaz:	http://www.emeraldinsight.com/doi/10.1108/01443570911000168 Zobrazit plný text záznamu