Shedding light on causation between ISO 9001 and improved business performance

Autor:	Dick, Gavin P.M., Heras, Iñaki, Casadesús, Martí
Zdroj:	International Journal of Operations & Production Management, 2008, Vol. 28, Issue 7, pp. 687-708.
Databáze:	Emerald Insight
Externí odkaz:	http://www.emeraldinsight.com/doi/10.1108/01443570810881811 Zobrazit plný text záznamu