Empowerment, stress and satisfaction: an exploratory study of a call centre

Autor:	Holdsworth, Lynn, Cartwright, Susan
Zdroj:	Leadership & Organization Development Journal, 2003, Vol. 24, Issue 3, pp. 131-140.
Databáze:	Emerald Insight
Externí odkaz:	http://www.emeraldinsight.com/doi/10.1108/01437730310469552 Zobrazit plný text záznamu