Key issues surrounding virtual chat reference model : A case study

Autor:	Wan, Gang (Gary), Clark, Dennis, Fullerton, John, Macmillan, Gail, Reddy, Deva E., Stephens, Jane, Xiao, Daniel
Zdroj:	Reference Services Review, 2009, Vol. 37, Issue 1, pp. 73-82.
Databáze:	Emerald Insight
Externí odkaz:	http://www.emeraldinsight.com/doi/10.1108/00907320910937299 Zobrazit plný text záznamu