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Autor:	Courtois, Martin P., Higgins, Martha E., Kapur, Aditya
Zdroj:	Reference Services Review, 2005, Vol. 33, Issue 2, pp. 188-196.
Databáze:	Emerald Insight
Externí odkaz:	http://www.emeraldinsight.com/doi/10.1108/00907320510597381 Zobrazit plný text záznamu