Experience-based design for integrating the patient care experience into healthcare improvement: Identifying a set of reliable emotion words
Autor: | Russ, Lauren R., Phillips, Jennifer, Brzozowicz, Keely, Chafetz, Lynne A., Plsek, Paul E., Blackmore, C. Craig, Kaplan, Gary S. |
---|---|
Zdroj: | In Healthcare December 2013 1(3-4):91-99 |
Databáze: | ScienceDirect |
Externí odkaz: |