Experience-based design for integrating the patient care experience into healthcare improvement: Identifying a set of reliable emotion words
| Autor: | Russ, Lauren R., Phillips, Jennifer, Brzozowicz, Keely, Chafetz, Lynne A., Plsek, Paul E., Blackmore, C. Craig, Kaplan, Gary S. |
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| Zdroj: | In Healthcare December 2013 1(3-4):91-99 |
| Databáze: | ScienceDirect |
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Full Text from ScienceDirect