The Assessment of Perceived Service Quality of Public Health Care Services in Romania Using the SERVQUAL Scale

Autor: Purcărea, Victor Lorin a, ⁎, Gheorghe, Iuliana Raluca a, Petrescu, Consuela Mădălina b
Zdroj: In Procedia Economics and Finance 2013 6:573-585
Databáze: ScienceDirect