Customer incivility and employees' outcomes in the hotel: Testing the mediating role of emotional exhaustion
| Autor: | Alola, Uju Violet, Olugbade, Olusegun A., Avci, Turgay, Öztüren, Ali |
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| Zdroj: | In Tourism Management Perspectives January 2019 29:9-17 |
| Databáze: | ScienceDirect |
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Full Text from ScienceDirect