Service climate antecedents of transit passenger complaints and temporary opt-out: The case study of Brasília
| Autor: | da Silva, Pedro Henrique, Kaplan, Sigal, Gonzales Taco, Pastor Willy |
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| Zdroj: | In Research in Transportation Business & Management December 2021 41 |
| Databáze: | ScienceDirect |
| Externí odkaz: |
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