Theoretical Approach with Simulation Models on Full Cross Training and Workforce Working Schedule to Increase IT Help Desk Efficiency
| Autor: | Thannimalai, Pavaani, Kadhum, Mohammed M., Feng, Chin Jeng |
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| Zdroj: | In Procedia - Social and Behavioral Sciences 15 May 2014 129:236-243 |
| Databáze: | ScienceDirect |
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