Customer Behavioral Intention: Influence of Service Delivery Failures and Service Recovery in Malay Restaurants
| Autor: | Othman, Zulhan, Zahari, Mohd Salehuddin Mohd, Radzi, Salleh Mohd |
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| Zdroj: | In Procedia - Social and Behavioral Sciences 3 December 2013 105:115-121 |
| Databáze: | ScienceDirect |
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