The Role of Innovation and Perceived Service Quality in Creating Customer Value: A Study on Employees of a Call Center Establishment
| Autor: | Yaşlıoğlu, Murat, Çalışkan, Burcu Özge Özaslan, Şap, Ömer |
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| Zdroj: | In Procedia - Social and Behavioral Sciences 6 November 2013 99:629-635 |
| Databáze: | ScienceDirect |
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