How does apology matter? Responding to negative customer reviews on online-to-offline platforms
| Autor: | Wan, He, Mei, Maggie Qiuzhu, Yan, Jie, Xiong, Jie, Wang, Le |
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| Zdroj: | In Electronic Commerce Research and Applications September-October 2023 61 |
| Databáze: | ScienceDirect |
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Full Text from ScienceDirect