A 2020 research commentary on the trust repair life cycle for “How to use apology and compensation to repair competence- versus integrity-based trust violations in e-commerce.”
| Autor: | Zhang, Xuehe, Malik, Muhammad Jawad, Cui, Yubao, Peng, Xiaobao |
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| Zdroj: | In Electronic Commerce Research and Applications March-April 2020 40 |
| Databáze: | ScienceDirect |
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Full Text from ScienceDirect