How to use apology and compensation to repair competence-versus integrity-based trust violations in e-commerce
| Autor: | Cui, Yubao, Zhang, Xuehe, Peng, Xiaobao, Chu, Jianxun |
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| Zdroj: | In Electronic Commerce Research and Applications November-December 2018 32:37-48 |
| Databáze: | ScienceDirect |
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