An Intervention Model That Promotes Accountability: Peer Messengers and Patient/Family Complaints
| Autor: | Pichert, James W., Moore, Ilene N., Karrass, Jan, Jay, Jeffrey S., Westlake, Margaret W., Catron, Thomas F., Hickson, Gerald B. |
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| Zdroj: | In The Joint Commission Journal on Quality and Patient safety October 2013 39(10):435 |
| Databáze: | ScienceDirect |
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