The Effects of a Change in Customer Disposition on the Zone of Tolerance: A Longitudinal Study
| Autor: | Devlin, James F., Gwynne, Anne L., Ennew, Christine T. |
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| Zdroj: | In Australasian Marketing Journal (AMJ) 2002 10(1):47-58 |
| Databáze: | ScienceDirect |
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